Privacy Policy
Last updated: January 15, 2026
1. Introduction
HeyCallAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company name)
- Payment information (processed securely via Stripe)
- Phone numbers you configure for the service
- Custom AI receptionist settings and preferences
2.2 Information Collected Automatically
- Call recordings and transcriptions
- SMS messages sent and received through our service
- Usage data and analytics
- Device and browser information
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our AI receptionist service
- Process and transcribe your phone calls
- Generate AI-powered summaries and action items
- Improve our AI models and service quality
- Process payments and manage subscriptions
- Send service-related communications
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data. Your information is stored on secure servers with encryption at rest and in transit. Call recordings are stored securely and can be deleted at your request.
5. Third-Party Services
We use trusted third-party services to provide our functionality:
- Twilio — Phone call and SMS infrastructure
- Stripe — Payment processing
- Supabase — Database and authentication
- AI Providers — Natural language processing
Each of these providers maintains their own privacy policies and security practices.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days by default, unless you configure a different retention period. You may request deletion of your data at any time.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@heycallai.com